Terms & Conditions

House Rules & Policy

Smoking Policy

Breathe easy. The Diamond City Lakeside Resort is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $250 room cleaning fee. We do have seating and ashtrays outside of each room for you to use!

Other Terms and Conditions

Standard Booking Price The Standard Booking price includes the following:

• Internet and TV usage
• Towels and bed linen 
• Cleaning before and after your stay 
• All room amenities and facilities as mentioned on our website pages and in our correspondence.

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.

If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar apartment should this be necessary.

Pet Policy

Are we pet friendly? You bet! A maximum of two pets are allowed per room with a $20 per pet fee. Pets cannot be left unattended in rooms at any time and must be on a leash whenever on the property common grounds. Should your furry friend shed a great amount or have a potty accident in the room, a cleaning fee will be charged to the credit card on file in the amount of $75. Should your pet cause property or item damage, an incidental fee will be charged at market value to your credit card on file. No cats or venomous creatures.

Room Policy

We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The Resort allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).

Kitchen Room Policy

Please practice safe cooking habits do not leave burners on unattended. Lingering smells that require room closure and deep cleans will be charged a cleaning fee of up to $75.

Parking Policy

Vacations should be stress-free and for that reason, you get to park right in front of your room (or super close). By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property. If you plan on leaving your car in our parking lot for a while, not problem, just let us know, as we reserve the right to tow vehicles.

Minimum Age Policy

All guests must be 21 years or older to confirm guestroom accommodations at The Diamond City Lakeside Resort. A valid photo ID must be presented at the time of check in for age verification
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Room Cleaning Policy

Room refreshes will not be offered during stays. Should you need fresh towels or linen, please call the front desk or email info@thediamondcitylakesideresort.com.

Firearms Policy

Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of The Diamond City Lakeside Resort who are lawfully permitted to possess a firearm may bring such firearm onto the Resort premises, provided that the presence of the firearm on resort premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

Guest Safety Policy

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded. The Diamond City Lakeside Resort assumes no responsibility for any personal bodily injury incurred during your stay.

CANCELLATION POLICIES